Return & Refund Policy

Our Commitment to Quality
At ChefPantryPro, we curate professional-grade kitchen tools designed for long-term performance. We want you to shop with absolute confidence. If a product does not meet our high standards or your expectations, we are here to provide a structured and fair resolution.

1. Eligibility for Returns We provide a 30-day return window from the date of delivery. To qualify for a successful return, please ensure:

  • Pristine Condition: The item must be in the same condition as received.

  • Unused & Original: Products must be unused and kept in their original packaging.

  • Proof of Purchase: A valid receipt or order confirmation is required.

2. The Return Process To maintain security and efficiency, all returns must be authorized by our support team.

  • Request Authorization: Contact us at service@chefpantrypro.com to initiate a request.

  • Instructions: Once your return is approved, we will provide you with the appropriate return address and detailed instructions.

  • Note on Shipping Costs: Unless the item is defective or damaged upon arrival, customers are responsible for the return shipping costs.

  • Warning: Items sent back to our facility without prior authorization will not be accepted.

3. Damages, Defects, and Incorrect Items Please inspect your ChefPantryPro order immediately upon arrival. If the item is defective, damaged, or you received the wrong product, email us at service@chefpantrypro.com right away. We will evaluate the situation and provide a replacement or a full refund at no additional cost to you.

4. Non-Returnable Items Certain products are excluded from our return policy for hygiene and safety reasons:

  • Personalized Goods: Custom or specially made items.

  • Personal Care: Products involving hygiene or personal health.

  • Final Sale: We do not accept returns on sale items, gift cards, or original shipping fees.

5. European Union 14-Day Cooling-Off Period For customers within the European Union, you possess the legal right to cancel or return your order within 14 days for any reason. The standard requirements for condition and packaging still apply.

6. Refund Timelines Once your return is inspected and approved, the refund will be automatically applied to your original payment method.

  • Processing Time: Please allow up to 10 business days for our team to process the credit.

  • Banking Delays: Banks and credit card issuers may take additional time to post the transaction. If you haven’t received your refund after 15 business days, please follow up with us.

7. Return Address To ensure your return is processed correctly, please do not send items to our corporate headquarters or showroom address. Contact service@chefpantrypro.com to receive the specific authorized return hub address for your region.